FAQ

 

Here are the answers to frequently asked questions about staying at Dinesen Collection Luxury Condos. If you have other questions not answered here, you may contact us directly.

 

Apartments & Amenities

 

1. Where are the Dinesen Collection apartments located?

Our apartments are located near strategic places throughout Copenhagen—Kings Square, Royal Theatre, and Nyhavn Harbour.

All are near taxi and bus stops and within steps of the best spots in the city, such as famous landmarks, scenic spots, Michelin restaurants, museums, shopping destinations, and much more.

See all of our apartments here.

 

2. Are the apartments family-friendly?

Yes. Our apartments are perfect for couples, friends, and families alike—amenities and features include baby bath, children’s dinnerware, books and toys, and more.

 

3. Do you allow pets?

Unfortunately, pets are not allowed in our apartments.

 

4. Is parking available?

Paid parking is available off premises, usually next door to the apartments.

 

5. Is WiFi available?

Yes. We also have complimentary Netflix and Spotify for your entertainment.

 

6. Is smoking allowed?

 

Reservation & Terms

 

1. How do I book a stay?

You can book directly through our website. Browse through our properties in our listings page, or search for available apartments based on your check-in and check-out dates.

 

2. How do I pay?

You can pay online through our website—we accept all major credit cards. A 50% prepayment will be charged anytime after the booking confirmation. (When is the rest collected?)

 

3. How much is the rate per night?

Our apartments vary in sizes and amenities, so rates vary as well. Check out each listing to see individual rates.

 

4. Are there other charges?

There is a refundable damage deposit of DKK 2500 required upon arrival. The deposit will be fully refunded at check-out, provided that there is no damage to the property.

 

5. What is your cancellation policy?

We offer a free cancellation 14 days prior to your check-in date. After this period, you’ll be charged 50% of the total price. For no-show guests, the total price will be charged.

 

Staying at Dinesen Collection

 

1. What time is check-in and check-out?

Check-in: 15:00
Check-out: 10:00

 

2. Can check in early or check out late?

 

3. Can I hold events in the apartment?

The apartment is intended for personal stay only, so no parties or events are allowed.

 

4. How can I reach you during my stay?

We are always a phone call away, and without hesitation will jump to offer you the best possible experience.